
IIT Madras Faculty
Prof. Vaibhav Chawla
Associate Professor, DoMS, IIT Madras
Prof. Chawla has taught at IIT Madras since 2015. His research covers technology and AI in marketing, chatbots in customer service, and service failure and recovery, with work in the Journal of Interactive Marketing, Industrial Marketing Management and the Journal of Business Research. He has been a visiting professor at IÉSEG School of Management, France, and the University of Passau, Germany

